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As technology evolves, becoming increasingly complex and difficult to manage, the purchase of individual devices often does not meet the necessary objectives. The integration of various devices is increasingly the ideal solution for the correct and functional activity of your production or radio/television broadcasting structure. From the shared choice of equipment, to installation and wiring, from testing and commissioning, we are able to follow you in every phase of the project.
Thanks to internal resources and a network of collaborators specialized in different technological sectors, we are able to offer a technical consultancy service both in the design phase and in the implementation phase of your projects.
Through internal resources and our technological partners, we offer a design and definition service of the final architecture in close contact with the customer, with the possibility of integrating equipment already in use.
Once the project has been defined, MR TELECOM with its team of technicians can take care of the installation, wiring, configuration and all those operations that will allow the system to be put into service. In order to provide the customer with a turnkey system.
Through a support contract the customer will have access to the technical assistance necessary to ensure that their system and products are installed and functioning correctly. MR TELECOM thanks to its team of technicians is able to offer the customer, based on their needs, some support methods
- On premise support, with a technician intervention directly at the customer's site.
- Remote support, problem logging and tracking, online support, remote access (availability dependent on system security);
Furthermore, MR TELECOM has the possibility in its technical office to carry out hardware repairs.
Through maintenance contracts, the customer will receive totally personalized assistance for their needs and their infrastructure. In fact, MR TELECOM gives its customers the opportunity to choose between 3 different levels of SLA services (which are totally customizable):
- GOLD
- SILVER
- BASIC
Training your collaborators on specific topics is the optimal solution for the technological evolution of your company. New transmission standards as well as new European regulations, which are constantly being issued, make constant and adequate training almost mandatory.
MR TELECOM is able to offer this type of support, with internal resources or through selected professionals in the sector.
